Technology and Computer Support
Computers, smartphones and the internet are now everywhere and with great reason, these technologies open a world where you can connect, learn and engage at a whole different level.
We aim to take the hassle and stress out of technology so you can reap the benefits of our technological world.
We support you in the following areas and more:
- Internet, Mobile Wireless and NBN
- Anti-virus and assistance with scams
- Social Media
- Communications including Skype, Facetime, email and messaging
- Online shopping
- Internet banking
- MyGov and Medicare services
- Data transfer, recovery and backup
Set up and support is available for the following devices and technologies:
- Tablet / iPad
- Digital Cameras
- Smart Phones
- Laptops / Computers
- Printers and Scanners
- Gaming and Virtual Reality (VR)
“Dear TADWA, I just wanted to say a few things to you all. Firstly, thank you for supplying me with a computer a few years ago. I am now not isolated. I have made many new friends, all over the world, because of you … You’re office staff are incredible too. I always feel welcome whenever I come down … Without you all I would be lost. I sat here yesterday and all I could think of was my husband’s terminal brain cancer. Today, I now have an outlet, where I can chat, play my beloved games etc. Just a big THANK YOU everyone. I can’t find any other words. Love you all.”Jayne
“I write to express my appreciation of the Support Programme TADWA provides for Seniors who need help with computers and assorted technology. As a Senior in a rapidly changing world and without family close at hand I am often stressed when problems arise with assorted devices. I am not alone in this. Some, at my retirement village, simply close themselves off from computers, mobiles etc and hence the advantages they confer, when once one is familiar with them. Others like myself “fight the good fight” as best we can. To know that TADWA exists greatly relives my mind. As more and more agencies and businesses require an online response this service from TADWA becomes more and more important. TADWA’s slogan “providing solutions for independence” speaks to my condition. Thank you to Eddy and Grant for today’s help.”Lesley
“I have had a support visit with Shirley this morning and she stated that she is very happy with the new laptop and has been using it in the library. It is not often that you get positive feedback and it was refreshing to hear and see her light-up when talking about her laptop. Working with you at TADWA has always been an absolute pleasure. You have always made time to have a quick chat and always willing to help. I can strongly recommend your service to all in the industry. Thank you.”Paul Rise Network
- Can you help set up my internet?
Yes, once we have determined the best internet service for you, we can help set up your modem, tablet, laptop and smart phone. Our technicians are specially trained to assist older persons and people with disabilities.
We do not supply access to the internet. Instead we provide expert advice to help you choose the internet service that is right for you. With so many different internet providers and plans, chances are you may sign-up for something that may not be suitable. As a not-for-profit, our advice is independent so you can be assured you are not being sold a service you don’t need.
- Do you assist with obtaining computers, tablets and other devices?
Yes, we can assist with obtaining computers, tablets, assistive tech devices and more. This might consist of working with other funding agencies or directly with you if you are self-funded. We also supply refurbished desktops and laptops.
- How can I get TADWA’s assistance?
TADWA provides assistance through our Support Agreement. The support includes assistance by phone, email and remote control. Remote control support allows us to directly control your devices so we can help you get things fixed as soon as possible. This ensures that you are never far from getting the right help.
- How much will this cost?
Our Support Agreements are only $120 for a year. This works out to be $10 a month. For individualised and tailored needs, we will also perform an initial technical assessment (over the phone or at TADWA’s office) which may incur additional fees.